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Head Office Sea Freight Imports Administrator

We are now currently recruiting for a Freight Administration Clerk to work in a busy Sea Freight Imports department based in Trafford Park, Manchester. Applying candidates would need to have some experience of working in a freight/shipping/logistics office environment and be able to demonstrate attention to detail along with an analytical/logical approach to processing data. Sea freight import knowledge/experience would be advantageous but not essential. Education to A level standard or above.

Title: Sea Freight Administration Clerk
Working pattern: Monday to Friday
Hours: 9:00am 5:15pm


Reporting to the Department Manager, the Job Costing department holds responsibility for the day-to-day costing and billing activities for specific accounts. The role involves compliance to both Internal & client specific SOP's designed to ensure that agreed service standards are maintained to the highest level on a consistent basis.
Working with the Branch Manager to ensure accurate and on-time job costing
On time billing and collection of funds for COD clients
Query Resolution - to resolve any queries from both customers and suppliers in a timely and efficient manner
Query Resolution - to resolve any queries from internal departments (including Transport, AP, AR, HR) in a timely and efficient manner
Monitoring customers volumes on an ongoing basis and highlighting any unusual trends to management
Investigate & escalate any abnormal GP to Branch Manager & taking corrective actions to improve profitability where viable.
Use of Internal Freight Management Systems, Microsoft Packages (Word/Excel/Outlook) & Telephone
Generate customer invoice per agreed tariff & specific SOP within the required time scale
Completion of all associated tariff and adhoc cost within agreed time scale
Review and finalising of accurate GPs
Locking of financially complete Jobs within agreed time scale
Compliance of Month End Process
Review of exception reports to ensure outstanding jobs are identified with Job Costing being complete within Jobs financial Month
Internal and External communication with Origin offices/Supplier/Customers & internal departments.
Supporting the Branch Managers to introduce measures to improve operational efficiency.
Use of Internal DMS system to process and resolve supplier queries within agreed time scale.
Prioritising of Work load in accordance of deadlines & SOP
Cover for other team members during busy/holiday periods
Customer Service
Ensure Accurate Billing in a timely manner
Reviewing customers specific SOP's on an ongoing basis to ensure compliance.
Reviewing internal operational procedures on an ongoing basis to ensure compliance.
Experienced administrator from the logistics sector
Invoicing experience
Sea/Air freight import experience desirable
Computer literate
Excel competent


Job Type:Permanent
Location:- North West, Cheshire, Manchester
Benefits:Holidays rising with length of service, pension, healthcare and life assurance.
Branch:Freight Personnel
Ref:34940 FP/13968/
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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