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Delivery Solutions Manager

Our client is a well-established global service provider to the Freight forwarding, express and international parcels, and warehousing and logistics industry

The network has more than 354 locations across 60 countries and with 13,000 employees serving alliance customers and attending to the details of their business round the clock, around the globe.
Based in Paddington opposite Paddington Station in London. We are now looking for a Delivery Solutions Manager

This is an exciting and challenging role. We require someone who has experience in the end-to-end carrier industry and understands all about outbound delivery solutions, returns solutions and any industry related innovations. The main element of this role will be to monitor and manage our carriers and partners, to define in partnership with the Deputy COO new relationships and to continuously develop best in class delivery and returns propositions and processes.


Main Duties and Responsibilities:
Manage relationships with the partners and carriers to ensure customer expectations exceeded
Support in continuously delivering Proposition Enhancements and lead implementation in the UK, Europe, USA (and beyond as required)
Forecasting and carrier planning
Lead and drive day to day operations ensuring all service levels are achieved
Support all new service implementations working with the Senior Management team
Look to achieve faster and wider choice of deliveries and returns for our customers
Support the Delivery Solutions operational and IT road maps
Work with the 3PL teams to ensure optimized solutions exist
Work with Customer Care to manage internal relations alongside improve customer experiences
Delivery Solutions Reporting
Pro-active SLA and KPI monitoring and management
Financial Management managing carriers to ensure they deliver within contractual parameters
Owning and conducting regular carrier reviews, managing performance alongside looking to identify opportunities
Peak/holiday and seasonal planning, pushing boundaries to provide enhanced delivery propositions for our customers
Able to identify cost related risk and where necessary implement corrective action

Key Skills

Experience of UK, Europe (and ideally beyond) carrier market
Awareness of international carrier operations, you will have had international delivery solution experience
Understanding of international e-fulfilment propositions and processes, understand retailer delivery propositions
Previous experience of and a preference of working with 3PL providers alongside Multiple Carriers
Retail experience (desirable)
Creation of financial business cases
Experience of presenting to Senior Management level
Commercially aware/astute
Innovative and customer focused
Ability to adapt to rapid change
Ability to identify and implement process improvements
Team Player
Ability to communicate affectively at all levels
Project Management skills (desirable)
Strong Excel and PowerPoint skills

The role is based at Paddington, hours of work are Monday to Friday 9am to 5.30pm and the salary is circa £50,000.
Annual bonus, pension, length of service, death in service, attendance reward

Details

Job Type:Permanent
Location:- London and M25, London
Benefits:Circa £50,000 basic salary; annual bonus; pension;length of service; death in service; attendance reward
Branch:Freight Personnel
Ref:35256/FP14068/K
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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