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Customer Service Apprentice


Our client is a well-established freight forwarder who are now looking for Customer Service Executive Apprentice based at their offices in MIOC building, near Manchester Airport

Your role will involve:

Handle customer calls and deal with customer queries
Track & Trace of inbound shipments
Preparing quotations
Informing customer of transit times
Third party collections
Freedom shipments
SRN collections
UK and POD updates

In order to apply you will have:

An understanding of Customer Services
Proficiency in Excel and Word required
An understanding of International Courier Services
An understanding of worldwide geographical areas

KEY SKILLS
Organisation And commercial awareness
Teamwork player
Flexibility and adaptability

You will complete an NVQ during the first year.

Working days/times: Monday to Friday 9.30am to 6.00pm with 60-minute break

Additional hours on the weekend will be required after completion of training period. These will be compensated with a shift allowance and be as per rota to allow planning in advance.

We offer the following salary structure:
Salary during probation: £8,000 (or national minimum wage depending on age whichever is higher)
Salary after passing probation: £10,000 (or national minimum wage depending on age whichever is higher)
Salary after successfully completing 12 months service during which time they must successfully complete NVQ/s: £18,000
After another 6 months successful service increase to £20,000 in line with salary structure we have in place for Customer Service Executives (subject to successful performance of all expected duties of a Customer Service Executive)


Details

Job Type:Permanent
Location:- North West, Cheshire, Manchester
Benefits:Salary of £8,000 (or national minimum wage) during probation, rising to £10,000 afterwards with regular salary increments taking salary to £20,000; NVQ qualification included
Branch:Freight Personnel
Ref:35273/FP14080/K
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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