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Ocean Imports Clerk

Our client is a well-established and respected International Freight Forwarder, which has been present in the UK for over 25 years.

They now have a vacancy a vacancy for an OCEAN IMPORTS CLERK based at their busy Manchester office,

KEY ROLE RESPONSIBILITIES
You will be part of a team of people who are responsible for the import of goods, ensuring that transit and delivery is made on time. This means that you will liaise regularly with overseas offices, subcontractors, partners or agents
As a provider of customer service you will ensure that the clients expectation is met and, where possible, exceeded
You will be responsible for completing and checking all associated paperwork in line with our ISO defined processes and procedures, and escalating issues where non-compliance has been identified
All customs activities will be made in line with the defined AEO program & HMRC regulations. Your role will involve checking the type & value of goods ensuring that they are legal and legitimate, and ensure that goods are cleared prior to release
You will be required to generate quotations, follow up and record the outcome of all quotations in CW1
The role requires establishing contacts and relationships with customers, providing active and proactive information to the client as needed
The role involves being able to manage deadlines and sometimes difficult situations, therefore an element of negotiation is required in order to be able to meet timescales
You will be responsible for profit/loss accuracy at job file level, including buy/sell rating and ensuring maximum profitability
You may be required to undergo cross training (other clients, routes or modes) to support colleagues, as required
Achieve individual and department KPIs, as defined
Other duties as requested

KEY ROLE REQUIREMENTS
Experience of AIR, ROAD or OCEAN movements, customs documentation and procedures
Profound ability to focus on customer service as a core value, maintaining high standards of quality
Good communication skills, both written and verbal.
Good numeracy skills
Strong problem-solving skills
Good ability to organize, including prioritizing, planning, follow-up, assigning and controlling objectives
Strong administration skills
Customs Clearance experience
Computer literate, familiar with Cargowise, Microsoft Office, Lotus Notes, etc.
Outgoing, friendly and commercially aware
Excellent interpersonal skills and ability to communicate with Internal and External Customers
Result-oriented and places great emphasis on customer focus
Strong ability to maintain focus under stressful situations

Salary circa £24k - £28k
Stakeholder pension scheme
25 days holiday
Flexibility Lieu Hours system
Healthshield Cash Plan paid for by the Company
Family friendly business environment
Personal Development Plan, with invested training
Death in Service insurance
Paid sick leave

Details

Job Type:Permanent
Location:- North West, Manchester
Benefits:£24,000-28,000 salary; pension; 25 days holiday; lieu hours; Healthshield Cash Plan; family friendly; training; Death in Service insurance; paid sick leave
Branch:Freight Personnel
Ref:39695/FP15891/A
Consultant:Andy Birchall
Tel: 0161 452 0452
Email: abirchall@freightpersonnel.co.uk
Key Skills
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