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0161 452 0452


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Customer Service/Reservations Clerk- Air Freight

Customer Services/Reservations Agent
Office based.
London Heathrow Airport (Cargo Village)

We are now recruiting for a Customer Service / Reservations agent Working for a leading General Sales Agent (GSA) in the reservations team.
Main duties and responsibilities include the following:
Day to Day emails and telephone enquires including making Airline Reservations for various Airlines my client represents.
Managing the flight loads to maximise the tonnages uplifted per flight.
Create a clear connection between the needs of our customers which include both the Airline and the Freight Forwarder.
Work closely with the Sales & Finance teams to make sure all shipments are rated and invoiced correctly.
Report Any Irregularity and take appropriate action.
Comply with ISO standards, Arline requirements and Customs procedures.
Comply with company Standard Operating Procedures (SOP)
All other duties as assigned.
Skills & Knowledge Required:

Experience of working in a customer focused role for a freight forwarder, GSA. Airline, or related market
Customer focus and quality awareness.
Work well under pressure.
Work well both as part of a team and individually.
Good Customer Services skills both written and spoken.
Understanding of Aircraft types would be beneficial but not essential as full training would be offered.

Salary: competitive.
Hours of work are 40 hours per week Monday to Friday 0900 1730 with 30 mins lunch break.
20 days paid annual leave to start rising
Company Pension Scheme.
Death In Service Policy.
Annual Bonus.


Job Type:Permanent
Location:- London and M25, Berkshire, Middlesex
Benefits:£24,000-29,000 salary; 20 days annual leave to start; pension; death in services; bonus
Branch:Freight Personnel
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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