Road Freight Operations Clerk
Ref:
41881/FP16855/KK
Job Type:
Permanent
Location:
- North West, Manchester
Our client is a well-established global service provider to the Freight forwarding, express and international parcels, warehousing and logistics industry. The network has more than 354 locations across 60 countries and with 13,000 employees serving alliance customers and attending to the details of their business round the clock, around the globe.
We are now looking for a Road Freight Customer Service Executive based out of Trafford Park, full time permanent role working Mon Fri 3pm - 12pm
Main Duties and Responsibilities:
Manifest daily export trailers and send related pre-advices
Update collection and delivery status in a timely manner
Responsible for web bookings
Monitor, chase and process all PODs ensuring timely updating of internal system.
Log and report outturn daily reports, cross referencing any discrepancies, completion of new job references, delivery notes and amending of job details within a 2-hour window
Contact hauliers to provide quotations for special collections/deliveries
Monitor and deal with transport queries by liaising with other depots
Checking that collections are clear and populating the planning sheet
Responsible for creation and issuing of run sheets detailing all collections and deliveries
Working with Warehouse and Transport teams to ensure smooth and efficient movement of all shipments
Customer Service - dealing with queries from customers, subcontractors and drivers and assist in their enquiries via phone and email, ensuring satisfactory and timely resolution
Data entry with attention to detail
Transport planning for same day collections
Adding accruals
Creating movements for subcontractors
Key skills & attributes:
You will have a good understanding of Road / Trailer freight / Transport logistics
Proficiency in Microsoft Excel, Word & Outlook
Highly organised and a team player
Deadline focused
Flexible, adaptable and quick to learn
Ability to work on own initiative
Excellent communication skills
Fluent English, both written and spoken is essential
Package and Benefits
Hours Mon Fri 3pm 12pmwith a 60-minute break -
Full time
Salary - £24,500 per annum
Bonus scheme
Pension